INFORMATION

Frequently Asked Questions

Do I have to order over the internet?
YES – If you want to get internet prices & offers on our website. Please note our retail store has a different range of fireworks and different offers and we will not match any offers on the website, so please do not embarrass our staff by requesting this. To visit our showroom (we recommend) please make an appointment and stand by to be impressed by the choice available to you.

IF you would like a more bespoke service please visit us at our retail store/ make an appointment were we will tailor a package to your needs. We will give you advice on your site, set up and a suggested firing order and if you like what you see we can have your order ready to take with you in minutes.

For a professional display - were we set up and fire your display, please call our team at the earliest on 0208 896 2866.


How do I pay for my fireworks?
For RESERVE & COLLECT – a deposit will be asked for via email once your order has been placed & the remainder will be payable on collection.

For DELIVERY – full payment will be required on ordering  

What's the best way to buy?
Our sales staff can take your payment details when you call us on 0208 8962866.

How quickly can you deliver my fireworks?
We can deliver 90% of orders within 72 hours to most parts of mainland Britain.

For ALL urgent orders, please call office on 0208 896 2866

What are your delivery charges?
Please note our firework prices do not include delivery charges. There is a minimum carriage charge of £18.00 + Vat on an entire order. This means delivery is charged once only and not weight or on every firework you purchase.

The 3 for 2 Offer

Bonfire Night is the most wonderful time of the year for us pyromanics, but let’s face it, sometimes it can be hard on your bank balance.

That’s why we’ve offered 3 for 2 on our WHOLE RANGE, so we can give you more for your money, because there’s no “fawkes” way you can miss out on a fabulous freebie.

So pick and mix your favourite 3 for 2 fireworks. It’s as easy as 1, 2, FREE!

(i.e. cheapest of the 3 items is FREE of Charge). If you buy 6 fireworks, then the 2 cheapest in your selection are free.

THE 3 for 2 offer is for online RESERVE & COLLECT CUSTOMERS ONLY.

SHOP RESERVE AND COLLECT

FAQ CONTINUED

Please note! We can't deliver outside the United Kingdom.

Can I collect my fireworks from your London showroom?
Reserve and Collect FREE* from our London depot - 48 hours notice required to process online orders.
To pay 25% deposit to process your order (pay by BACS) & the remaining 75% paid upon collection.
*Reserve and Collect NOT available from 1st November – 8th November 2020 due to safety regulations for storage at our retail store.

 Do I need insurance?
Most household policies include £1 million of public liability insurance, but please check your policy or email us for a quote.

What if it rains?
Provided you have kept your fireworks dry, by placing them in plastic bags when you set them up, this shouldn't be a problem. However, windy conditions can make firing a display hazardous and we would advise not to go ahead if it is any more than breezy.

Are they safe?
All our DIY fireworks are CE Marked, which require fireworks to be quality tested prior to sale, to have adequate delay fuses prior to ignition, and to have labels with clear descriptions, warning and instructions.

How should I prepare?
We can supply full instructions, firing order and equipment requirements with all our fireworks if sufficient time is given. We recommend you order and open your pack in good time, check its contents and plan your display prior to firing. On the day, set out the display, preferably in daylight. Keep everything well protected from wet weather by covering with bin liners and stand by to impress your guests!

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