INFORMATION
Frequently Asked Questions
Do I have to order over the internet?
YES – If you want to get internet prices & offers on our website.
Please note our retail store has a different range of fireworks and different offers and we will not match any offers on the website, so please do not embarrass our staff by requesting this. The 3 for 2 offer is only available for collection 24 HOURS AFTER PLACING THE ORDER. Collection is available from Tuesday to Saturday
IF you would like a more bespoke service please visit us at our retail store/ make an appointment where we will tailor a package to your needs. We will give you advice on your site, set up and a suggested firing order and if you like what you see we can have your order ready to take with you in minutes.
For a professional display - where we set up and fire your display, please call our team at the earliest on 0208 896 2866.
How do I pay for my fireworks?
For RESERVE & COLLECT – a confirmation email will be sent to confirm your order and when you will be able to collect it. Payment will be taken on collection.
For DELIVERY – full payment will be required before the order is sent out, the office will get in contact for payment.
What's the best way to buy?
Give us a call and from there we can advise you on the best fireworks for your occasion or just pop into the shop we can always help.
How quickly can you deliver my fireworks?
We can deliver 90% of orders within 72 hours to most parts of mainland Britain.
For ALL urgent orders, please call office on 0208 896 2866
What are your delivery charges?
Please note our firework prices do not include delivery charges.
There is a minimum carriage charge of £18.00 on an entire order.
This means delivery is charged once only and not weight or on every firework you purchase.
NOTE: Minimum order required for delivery is £100 (excluding delivery fee)
The 3 for 2 Offer
Xmas is a wonderful time of the year with the family, but let’s face it, sometimes giving can be hard on your bank balance.
That’s why we’ve offered 3 for 2 on our WHOLE RANGE, so we can give you more for your money
So pick and mix your favourite 3 for 2 fireworks. It’s as easy as 1, 2, FREE!
(i.e. cheapest of the 3 items is FREE of Charge). If you buy 6 fireworks, then the 2 cheapest in your selection are free.
THE 3 for 2 offer is for online RESERVE & COLLECT CUSTOMERS ONLY with MINIMUM 24 HOURS NOTICE.
FAQ CONTINUED
Please note! We can't deliver outside the United Kingdom.
Can I collect my fireworks from your London showroom?
Reserve and Collect FREE* from our London depot – can be collected today provided you haven’t used the 3 for 2 offer. We will be with you as quickly as possible to deliver your collection.
3 for 2 ORDERS will need 24hrs to process, for any queries please call 0208 896 2866!!
Do I need insurance?
Most household policies include £1 million of public liability insurance, but please check your policy or email us for a quote.
What if it rains?
Provided you have kept your fireworks dry, by placing them in plastic bags when you set them up, this shouldn't be a problem. However, windy conditions can make firing a display hazardous and we would advise not to go ahead if it is any more than breezy.
Are they safe?
All our DIY fireworks are CE Marked, which require fireworks to be quality tested prior to sale, to have adequate delay fuses prior to ignition, and to have labels with clear descriptions, warning and instructions.
How should I prepare?
We can supply full instructions, firing order and equipment requirements with all our fireworks if sufficient time is given. We recommend you order and open your pack in good time, check its contents and plan your display prior to firing. On the day, set out the display, preferably in daylight. Keep everything well protected from wet weather by covering with bin liners and stand by to impress your guests!
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