INFORMATION

Frequently Asked Questions

Do I have to order over the internet?
YES – Please note, your order may be ready 24 hours after your order has been placed as we can only hold a certain amount of firework by law at our retail store. Collection is available from Monday to Saturday.

IF you would like a more bespoke service please visit us at our retail store/ make an appointment where we will tailor a package to your needs. We will give you advice on your site, set up and a suggested firing order and if you like what you see we can have your order ready to take with you in minutes.

For a professional display - where we set up and fire your display, please call our team at the earliest on 0208 896 2866.


How do I pay for my fireworks?
For RESERVE & COLLECT – a confirmation email will be sent to confirm your order and when you will be able to collect it. Payment will be taken on collection.

For DELIVERY – full payment will be required before the order is sent out, the office will get in contact for payment, this is usually done by Bank Transfer.

What's the best way to buy?
Give us a call and from there we can advise you on the best fireworks for your occasion or just pop into the shop we can always help. 

How quickly can you deliver my fireworks?
We can deliver 90% of orders within 72 hours to most parts of mainland Britain.

For ALL urgent orders, please call office on 0208 896 2866

What are your delivery charges?
Please note our firework prices do not include delivery charges. There is a minimum carriage charge of £30.00 on an entire order. This means delivery is charged once only and not weight or on every firework you purchase.

The 3 for 2 Offer

Xmas is a wonderful time of the year with the family, but let’s face it, sometimes giving can be hard on your bank balance.

That’s why we’ve offered 3 for 2 on our WHOLE RANGE, so we can give you more for your money

So pick and mix your favourite 3 for 2 fireworks. It’s as easy as 1, 2, FREE!

(i.e. cheapest of the 3 items is FREE of Charge). If you buy 6 fireworks, then the 2 cheapest in your selection are free.

THE 3 for 2 offer is for online RESERVE & COLLECT CUSTOMERS ONLY with MINIMUM 24 HOURS NOTICE.

SHOP 3 for 2

FAQ CONTINUED

Please note! We can't deliver outside the United Kingdom.

Can I collect my fireworks from your London showroom?
Yes, Reserve and Collect FREE from our London store

Do I need insurance?
Most household policies include £1 million of public liability insurance, but please check your policy or email us for a quote.

What if it rains?
Provided you have kept your fireworks dry, by placing them in plastic bags when you set them up, this shouldn't be a problem. However, windy conditions can make firing a display hazardous and we would advise not to go ahead if it is any more than breezy.

Are they safe?
All our DIY fireworks are CE Marked, which require fireworks to be quality tested prior to sale, to have adequate delay fuses prior to ignition, and to have labels with clear descriptions, warning and instructions.

How should I prepare?
We can supply full instructions, firing order and equipment requirements with all our fireworks if sufficient time is given. We recommend you order and open your pack in good time, check its contents and plan your display prior to firing. On the day, set out the display, preferably in daylight. Keep everything well protected from wet weather by covering with bin liners and stand by to impress your guests!

STAY IN TOUCH

Subscribe for our newsletter